Delivery & Pick Up

Events Tickets

Will be emailed to you in within an hour of purchase.

Digital Products such as eBooks and music

Will be emailed to you in within an hour of purchase

General Shop Items

Standard Delivery
4-7 business days Western Australia-wide; including Metro and most Regional areas
7-10 business days for the rest of Australia
Express Delivery
3-5 business days Australia-wide

Wild Gaia Plants

Retail orders: pick up is available on Wednesday from 10am to 12noonor on Saturdays by appointments
Wholesale orders: delivery is available Wednesday 1pm to 4pm

Returns and Refunds

How do I claim a refund?

Events Tickets

Event tickets are not refundable but a transferable to be used within two months of the original purchase.

Digital Products such as eBooks and music

Digital Products are not refundable or transferable

General Shop Items

We will gladly refund products that are still in their original sale condition, on presentation of the original Gaian Heart Wisdom online receipt. Please pack the whole item, along with a shortnote with your instructions, and send it to 109 Scott Street, Helena Valley WA 6056. Please note that delivery and packaging charges are not refundable for a change of mind refund.

Wild Gaia Plants

If your plants has not performed as expected (before 7 days) we will happily replace it.

How do I exchange an item?

Gaian Heart Wisdom is not able to offer product exchanges, however you may return the unwanted item (excluding digital products) for a refund of the product price and you can then place a new order for the required item. Please follow the instructions above to return your order for a refund. For further enquiries please contact the Gaian Heart Wisdom team by email Gaian Heart Wisdom

 

I have received a faulty item, or the wrong item was sent to me.

Please contact us by Gaian Heart Wisdom to advise of faulty, incorrect or omitted items to arrange a replacement or refund.